We have placed quality at the center of our product development. It is the Possenia Promise.
If your Possenia item has a defect or workmanship issue, we will refund you fully up to 2 years after purchase. Simply get in touch
Our warranty doesn't extend to products that have been damaged through crashes or failure to adhere to care instructions. Pilling in of itself isn't a workmanship defect and also will naturally occur over time but will occur very quickly if you do not adhere to care instructions.
If you do damage a Possenia product in a crash, get in touch with us so we can help you. If you send us a few pictures of your damaged kit, we will see if it is possible to repair the item at a small cost to you. If not, we will provide you with a discount to replace the product.