FAQ
Which products are Bluesign® PRODUCTS?
All our Bluesign® PRODUCTS have a flag label on the side with the Bluesign® PRODUCT logo.
That means the product was made with the highest level of consumer safety, produced with minimal impact on people & the environment, and by responsibly using the resources by minimising waste.
More info about our Bluesign® PRODUCTS
Do you offer a repair service?
Accidents and crashes happen.. if you happen to hit the tarmac and your kit gets damaged, please contact us by email with a few photos of your item and a copy of your proof of purchase.
With this information, we can see if we can offer you a repair service for a small fee or provide you with a discount on a replacement item.
More info in our Warranty Section
What is covered in the 2 year warranty?
Possenia products are warranted against defects in materials or workmanship for 2 years from the date of purchase.
Quality is at the heart of the Possenia Promise.
Our warranty doesn't extend to products that have been damaged through crashes or failure to adhere to care instructions. However, please do get in touch for us to offer alternative solutions.
More info in our Warranty section.
How do I know my size?
How to find your perfect fit:
Chest: Measure around the fullest part of your chest. Keep the measuring tape horizontal.
Waist: Measure around the fullest part of your waist, slightly above your true waistline.
Upper Thigh: measure around the highest point of your thigh.
Above-the-knee: measure the point just above your knee.